Orbist provides a voluntary 6-month warranty against manufacturing defects for products purchased directly from orbist.co.uk. The warranty period starts on the date of purchase.
This voluntary warranty is provided in addition to your statutory rights and does not limit or replace them. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights may continue beyond the 6-month voluntary warranty period, depending on the circumstances.
A manufacturing defect is a fault in the materials or construction of the product that affects its appearance or function and is not caused by normal wear and tear, accidental damage, misuse, poor fit or unauthorised alteration. To make a warranty claim, please email support@orbist.co.uk with your order number and clear photographs of the suspected defect. Orbist does not provide a repair service.
COVERED BY LIMITED WARRANTY
• Quality of leather - inconsistencies causing premature wear patterns
• Connection of the top and base components
• Premature cracking, splitting or separation of the outsole where this is caused by a manufacturing defect under normal use
• Waterproof performance of models expressly sold as waterproof, where the failure is caused by a manufacturing defect and not by damage, misuse or water entering over the top of the shoe
• Sewing
NOT COVERED BY THE LIMITED WARRANTY
• Poor fit
• Alterations or repairs carried out by a third party, including modifications to the heel, upper or sole
• Sewing or hardware failure, separation of soles or sole components due to catching, snagging or other abnormal wear accidents
• Leather not treated properly to prevent it from drying out
• Light functionality on illuminated base models
• Waterproof shoe models: Failure due to complete immersion or allowing water to drip from the upper part of the shoe
• Material failure due to excessive wear, unreasonable use, exposure to caustic or abrasive chemicals or excessive heat
RETURN AND INSPECTION PROCESS
Orbist may inspect the shoes, or request photographs and other reasonable evidence, to assess whether a fault is covered by this voluntary warranty. If a manufacturing defect covered by the warranty is confirmed, we will provide an appropriate remedy, which may include a replacement, refund, or store credit where you agree to receive it. We will cover the reasonable return and replacement delivery costs for an accepted warranty claim. If the issue is not covered by this voluntary warranty, we will explain the reason and arrange for the shoes to be returned to you where applicable. This assessment does not limit or exclude your statutory rights.
Allow up to two weeks for the warranty review process to occur.
Sometimes we may issue a refund based on photographic confirmation of a product damage.
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