Last updated: 5 October 2026
This page explains how prices and payments work when you shop at Orbist. It should be read together with our Terms & Conditions.
1. Prices and VAT
Product prices are shown in pounds sterling and include UK VAT where applicable. Delivery charges are not included in the displayed product price unless expressly stated. Any applicable delivery charge and the total amount payable are shown at checkout before you place your order.
2. Price changes and errors
We may change product prices and promotions from time to time, but a later price change will not affect an order that we have already accepted.
We take reasonable care to ensure that prices are accurate. If we identify an obvious pricing or description error before accepting your order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order and refund any payment taken. Once an order has been accepted, your rights and our obligations are governed by our Terms & Conditions and applicable consumer law.
3. Payment
You may pay using the payment methods displayed at checkout. Payment must be authorised before we dispatch an order. Your bank, card issuer or payment provider may perform security checks and may decline or delay authorisation.
The payment method may be charged when you place your order or when the payment provider authorises the transaction, depending on the method selected. Receiving payment does not by itself mean that we have accepted your order; the contract is formed as described in our Terms & Conditions.
4. Payment security
Payments are processed by the payment providers offered at checkout. We do not store complete payment-card details. Please see our Privacy Policy for information about how personal data is handled.
5. Promotions and discount codes
Unless the specific promotion states otherwise, only one promotion or discount code may be used per order. Codes must be entered at checkout before the order is placed, cannot be exchanged for cash or applied retrospectively, and may be subject to expiry dates, product exclusions, minimum-spend requirements or other stated conditions.
We may refuse a code that is expired, invalid, used contrary to its terms or affected by an obvious technical error. This does not affect your statutory rights.
6. Refunds
Approved refunds are made to the original payment method unless we expressly agree otherwise. We do not charge a refund fee. Your bank or payment provider may need additional time to show the credit. The timing and scope of refunds are explained in our Returns Policy and Terms & Conditions.
7. Contact us
If you have a question about a price, payment or refund, email support@orbist.co.uk and include your order number where applicable.